About Us
Do you want to take ownership from day one and actively shape the future in a growing company? VoiceLine is a fast-growing, VC-backed startup based in Munich. We build an AI-powered solution that helps field sales and service teams turn conversations into structured data efficiently. This enables customer information to be documented, analyzed, and seamlessly integrated into existing systems. Together with leading enterprise customers, we are working to make field sales future ready.
Your Mission
As a Customer Success Manager on our team, you will play a key role in shaping our customer journey to deliver the best possible product experience. You will work closely with our Sales and Product teams to help us deliver added value and ensure long-term customer satisfaction.
- You are the primary contact for our active customers and develop our customer portfolio to turn PoCs into successful accounts and long-term customers.
- You are responsible for the successful activation of our customers by conducting trainings and workshops.
- You will analyze data from your customer interactions and work closely with our founding team to gradually professionalize and standardize our customer service.
- You will work closely with our sales team to prepare business cases and presentations to present to C-level decision-makers to win PoCs and deals.
- You have a deep understanding of our customers' needs to identify potential improvements to our product and share these insights with the product team.
- You will be responsible for creating case studies and/or white papers on the successful implementation of VoiceLine in our customers' sales teams.
